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Return Policy

If you wish to do any returns, please feel free to contact us through the following options and we will be pleased to manage your situation:

Email: info@partyweb.es
Phone: 93 179 61 10
Mobile Phone: 680 52 41 27

a) Orders received with defective articles: You have fifteen labor days to report the incident and request us to change those defective articles. Please place in the same box the defective articles along with the invoice and PartyWeb.es will assume the pick-up and shipping costs. If you prefer the reimbursement of your money, we will also take care of the pick-up cost, and we will reimburse your money through a bank deposit/transference in your account in less than fifteen labor days since the day we receive and validate the defective articles. All defective articles should be sealed in their original packaging.

b) Mistaken Orders: If, by any chance, the articles listed in your invoice don´t match with those ordered, please contact us and we will ship free of cost those articles not listed. You have fifteen labor days to report the incident and request the shipping of the missing articles. If you prefer, we can reimburse your money through a bank deposit/transference in your account in less than fifteen labor days since the day we receive your notification and we validate the incident.

c) Other Returns: If, for any other circumstances you wish to cancel your order after receiving it, you have fifteen labor days after the reception date to contact us and notify your decision. You can either change or cancel your order. For both cases: 1) the articles must be in good shape and sealed with their original packaging, 2) with the original invoice inside the box, and 3)  PartyWeb.es will not assume the pick-up and or shipping charges of the new order. We will reimburse your money through a bank deposit/transference in your account in less than fifteen labor days since the day we receive your notification.  

NOTE: For international Orders, PartyWeb.es will only reimburse the value of the articles bought, once received back and inspected. Shipping fees will only be reimbursed when PartyWeb.es fails to deliver the Order within the expected delivery dates.

Any other inquiry, please feel free to ask us. We are here to help!